2 courses
Foundation
Knows the basics: how things work, the rules that apply and where to get help.
New and junior staff, and anyone starting out in an area.
Lessons and a timed final exam.
How it works
From first lesson to certificate
- 1
Learn
Short lessons written by the people who do the job, with screenshots, examples and the odd video. Go at your own pace.
- 2
Practise
Questions after lessons check you’ve understood, and explain the answer either way. They never count against you.
- 3
Sit the exam
Finishing every lesson unlocks a timed exam. Questions are picked at random for each person and marked by Kova’s servers.
- 4
Show you can do it
Professional and Expert certifications add a practical: real work or a short call, marked by an assessor.
- 5
Get certified
Your certificate is signed by Kova and names your Roblox account. Anyone can check it’s real at kovahub.org.
Four levels
The full standard What each level means
0 courses
Associate
Works on their own: applies the process correctly without supervision.
Staff doing the work day to day.
Lessons and a timed final exam.
0 courses
Professional
Handles the hard and sensitive cases, and makes sound judgement calls.
Senior staff.
Lessons, a timed final exam and a practical assessment marked by an assessor.
0 courses
Expert
Leads an area: sets the standard, reviews others and improves the process.
Department leads and above.
Lessons, a timed final exam and a practical assessment marked by an assessor.
Open to everyone
Courses you can take today
KOVAPublic Relations Specialist (Foundation)
Public Relations · Foundation
Kova Certified Public Relations Specialist (Foundation)
Your first step into PR for Roblox and Discord creator brands, game studios and communities: what PR is, clear and accessible writing, engagement and events, the ground rules for giveaways, ads and partnerships, and staying accurate and safe.
10 lessons1 h 8 minCertificate
KOVASupport Specialist (Foundation)
Support · Foundation
Kova Certified Support Specialist (Foundation)
Your first step into support for Roblox communities and creator stores: how tickets work, the Roblox basics behind most problems, store policies, talking to members, staying safe, and knowing when to ask for help.
10 lessons50 minCertificate
For Kova staff
Certified for the role
Every Kova staff member works towards the certification their role needs, from Foundation for junior staff to Expert for department leads. So when you talk to someone from Kova, you know they’ve been trained and tested on how we do things.
For communities
Hiring? Check, don’t trust.
Ask applicants for their credential ID and check it at kovahub.org/certificates. Developers can check certificates automatically with a public API, and every record is signed so it can’t be faked.
Want to accept Kova certifications, for example in place of your own moderation test? Talk to us on Discord.
Does it cost anything?
No. Kova Academy courses and certificates are free.
Who can take the courses?
Some courses are open to everyone: sign in with Discord and start. Others are for Kova staff, or for people Kova has invited.
How is the exam kept fair?
Every exam is drawn at random from a bigger bank of questions and the answers are shuffled, so no two people sit the same paper. The answers never reach your browser, marking happens on Kova’s servers, there’s a time limit and a wait before a retake.
What’s a practical assessment?
For Professional and Expert certifications, passing the exam isn’t enough. You also hand in real work, like replies to example tickets, or have a short call with an assessor. A person marks it against a written guide, and the certificate is only issued if it passes.
How long does a certificate last?
Each certification sets its own length, and some don’t expire at all, so check each one individually. You’ll find it on the course page and in the certification standard. If yours does expire, you can renew it in the last 60 days. Expired and revoked certificates show as such on their verify page straight away.
How do I check someone’s certificate?
Enter the credential ID at kovahub.org/certificates, or scan the QR code on the certificate. A PDF or screenshot on its own proves nothing; the verify page is what counts.
Is this an official qualification?
No. A Kova certificate shows the holder was assessed by Kova against a published standard. It isn’t a government or academic qualification, and we don’t pretend it is.
Ready to start?
Sign in with Discord and pick a course. Your progress saves as you go.